After-Hours Coverage · AI Only

BlackBeltHelp
After-Hours AI Only

Close the after-hours gap. Automatically.
Voice and Chat AI cover your campus when your team is offline. Routine inquiries resolve end-to-end during evenings, nights, weekends, and breaks. No human agent involvement. Built for lean budgets that need after-hours coverage without a night shift.

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AI coverage, after hours

Live in 4-6 weeks

Flat institutional rate

Helpdesk analytics dashboard showing ticket trends, response metrics, and performance insights

Supports every stage of the student journey:

Prospect

Applicant

Admitted

Enrolled

Graduate

Alumni

What’s included

BlackBeltHelp After-Hours AI Only at a glance

AI Voice and Chat agents during after-hours periods
Password and MFA Reset, end-to-end resolution
All AI Front Desks across IT, LMS, and student services
Insights Core dashboard, real-time analytics
Multilingual coverage (English and Spanish)
Insights Pro (available as add-on, coming soon)
Studio (available as add-on, coming soon)

Agent Assist is not included in AI Only solutions. It is available in the +Human solutions, where live agents handle escalations.

BlackBeltHelp’s after-hours support has been a game-changer for our students and faculty. By minimizing learning disruptions, they ensure that our community always has the help it needs to succeed.

Serracia Turner – Support Center Team Lead · Community College of Baltimore County

Who it’s for

If your institution sees itself in any of these three scenarios, this is your solution.

1

Lean budget, after-hours only

You need coverage outside business hours at the most efficient price point. After-Hours AI Only delivers automated resolution for the off-hours gap without the cost of a staffed escalation tier.

2

Predictable after-hours volume

Your after-hours inbound is mostly password resets, MFA issues, and routine FAQs. These resolve end-to-end without a human, which makes an AI-only after-hours tier a strong fit.

3

Starting point for a phased rollout

You want to prove the model in the lowest-risk window before expanding. After-Hours AI Only is a common entry point, with a clean path to full 24/7 coverage or a +Human tier as confidence grows.

Compare solutions

How BlackBeltHelp After-Hours AI Only compares.

All five solutions at a glance. Find the right fit for your institution.

What's included	AI Only	24x7 AI + Human	After-Hours AI + Human	AI 24x7 + Human After-Hours	This Solution After-Hours AI Only
AI automation hours	24/7	24/7	After hours	24/7	After hours
Human escalation agents	Not included	24/7	After hours	After hours	Not included
All AI Front Desks
Password & MFA Reset
Agent Assist	Not included				Not included
Insights Core
Competitive Higher-Ed Pricing
Best for	Lean IT, high AI confidence	Full coverage commitment	After-hours coverage gap	AI primary, human safety net	Lean budget, after-hours only
Typical go-live	6-8 weeks	90 days	6-8 weeks	8-10 weeks	4-6 weeks

Real institutions. Real outcomes.

Institutions running BlackBeltHelp After-Hours AI Only today.

BlackBeltHelp has greatly improved our customer satisfaction. They listen, adapt, and quickly implement feedback making a real difference in our IT service interactions

Ellen Rayz - Associate Vice Chancellor and CTO - City College of San Francisco

Fastest

Of the five solutions to deploy,

with go-live in 4-6 weeks

Read the case study →

How to buy

From conversation to contract in five stages. No procurement gauntlet.

30 minutes to find out if this is your solution. Walking away is allowed.

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Solution Fit

Discovery, demos, alignment to your institutional priorities

Procurement Pathway

Direct, E&I Cooperative, state contract, RFP, sole source

Security & Technical Review

Data handling, integration assessment, accessibility

Implementation

Kickoff, integration build, knowledge base load, agent training, UAT

Go Live and Optimize

Launch, performance baseline, ongoing tuning

BlackBeltHelp is an E&I Cooperative Services contracted supplier. Member institutions can purchase through their existing E&I agreement without issuing a new RFP.

Common questions

Questions buyers ask.

01

−

What happens to a complex after-hours case?

The AI routes it into your existing institutional workflow so your daytime team picks it up with full context. After-Hours AI Only does not include a BlackBeltHelp human escalation tier. If you want live agents overnight, After-Hours AI + Human adds that.

02

+

How do you define after-hours?

After-hours windows are configured to your institution's schedule, including evenings, overnight, weekends, holidays, and breaks. The hand-off between your team and the AI is set during implementation.

03

+

Is this just a chatbot?

No. It includes Voice AI and Chat AI that resolve issues end-to-end through integration with your SIS, identity, MFA, and LMS systems. A chatbot answers. BlackBeltHelp resolves.

04

+

How is student PII handled?

All traffic is encrypted in transit. Personalized responses require authenticated verification. BlackBeltHelp is SOC 2 Type II compliant and FERPA-aligned.

05

+

Is Spanish included?

Yes. Bilingual coverage is standard during all after-hours periods at no additional charge.

06

+

Can we expand to full coverage later?

Yes. After-Hours AI Only is a common starting point. Institutions commonly expand to 24/7 AI or add a +Human tier without rebuilding the deployment.

Pairs well with:

End-to-End Password Reset

Campuswide Frontdesk

Insights Core

Integrations

Hear it to believe it.

15 minutes. A live demo on your own environment. No slides.

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