IT · Identity & Access
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
IT · Identity & Access
Resolve student account access on the first call.
Voice AI verifies identity, resets credentials in Banner, Colleague, Azure AD, or Okta, and walks students through Duo Mobile or Microsoft Authenticator setup step by step. 24/7. Bilingual. No human agent required.
70% of inbound student support volume
83,672 tickets resolved annually
Live in 90 days
Serves the journey:
Admissions
Financial Aid
Registrar
Advising
Student Services
IT
With a student body of 17,000, managing high call volumes can be challenging. BlackBeltHelp has been instrumental in ensuring seamless student support at MSU Denver. From login assistance to handling general inquiries, they’ve helped us deliver consistent, reliable service to our students.
Nikki Hoback – IT Support Services – Metropolitan State University of Denver
17,000
students supported
24/7
login assistance
What institutions achieve
Each step happens on the same call. The student stays on the line until they’re logged in.
1
2
3
Integrated with your stack
Real institutions. Real outcomes.
With a student body of 17,000, managing high call volumes can be challenging. BlackBeltHelp has been instrumental in ensuring seamless student support at MSU Denver. From login assistance to handling general inquiries, they’ve helped us deliver consistent, reliable service to our students.
Nikki Hoback – IT Support Services – Metropolitan State University of Denver
Common questions
01
Typical Banner integration timeline is 2-3 weeks for the standard configuration. We provide the API specifications and run the test scripts. Your team's involvement is roughly 4-6 hours total across the entire deployment. [NEEDS DATA: confirm exact hours figure with implementation team]
02
If the standard verification path fails, the AI escalates the call to your existing IT helpdesk workflow. The student is never left at a dead end. Configurable fallback paths include in-person verification, secondary authentication via institutional email, or transfer to a human agent.
03
All voice traffic is encrypted in transit. Verification data is never stored beyond the call. BlackBeltHelp is SOC 2 Type II compliant and FERPA-aligned. [NEEDS DATA: confirm latest compliance certifications and audit dates]
04
No. Voice AI is delivered as a complete service. We handle the telephony, the natural language processing, and the integration with your IAM. You provide a phone number; we handle the rest.
05
Yes to both. The product runs 24/7/365 with no service window. Spanish is included at no additional charge and matches English coverage hours. Bilingual student populations get the same experience in either language.
06
[NEEDS DATA: pull real cost-per-call savings figures from existing customer deployments. Pending CS team confirmation of which institutions have shareable numbers.]
15 minutes. A live Voice AI demo on your own test account. No slides.
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
