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Contact UsROUTING | VOICE + CHAT
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
ROUTING | VOICE + CHAT
Replace your legacy IVR. Voice AI greets every caller, answers the first wave of questions, and routes the rest to the right office on the first try. 24/7. Bilingual. Integrated with the systems your campus already runs.
Used across your campus
Admissions
Financial Aid
Registrar
Advising
Student Services
IT
What institutions achieve
Each step happens in the same conversation. The student stays in the channel they started in
Students stop bouncing between numbers and menus. Staff stop fielding calls meant for another office. Leadership gets a single view of what the campus is actually asking.
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Integrated with your stack
Real institutions. Real outcomes.
We brought Voice AI into our support model to take the simple, repeatable work off the queue and handle it instantly and securely, 24/7. It’s reduced load on the team and, more importantly, gives students an immediate path to help instead of waiting around for us to catch up. We’re especially interested in where it can take us next – password resets being the obvious one
Ben Roelofs – Director of User Services, University of Nevada, Reno
Common questions
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A legacy IVR forces the caller to navigate a menu tree built for the institution's org chart. Voice and Chat AI listen to the caller's actual question, answer it when possible, and route only when a human is genuinely needed. No menu trees. No dead ends.
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Yes. Campuswide Frontdesk is designed for cross-departmental routing from day one. Admissions, Financial Aid, Registrar, Advising, Student Services, and IT can share the same front door without sharing the same queue.
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The caller is routed to a live agent with full context: who they are, what they asked, what was already attempted. No repeat questions. No re-verification.
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No. Voice AI sits in front of your existing telephony. You give us a phone number and we handle the rest.
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Most institutions go live in 60 to 90 days. The work is roughly equal parts integration build, knowledge base load, and routing logic.
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Yes. Bilingual coverage is standard, not an add-on. The student experience is identical in either language.
Hundreds of institutions have already improved their student support with our innovative solutions.
Here is a representative list of BlackbeltHelp customers:
Bring your top 3call volume drivers. We will show you how the front desk handles them in a live demo.
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
