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Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
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ROUTING | VOICE + CHAT
Answer the IT and LMS questions students ask most, on the channel they choose, in real time. Canvas, Blackboard, and Moodle questions get cited responses pulled from your own course content. IT inquiries get resolved or routed without a ticket trail.
Login issues. Course access. Quiz problems. Submission errors. Browser compatibility. VPN setup. Network access. The repetitive volume that consumes IT and LMS support teams gets resolved on the first contact.
Used across your campus
Admissions
Financial Aid
Registrar
Advising
Student Services
IT
What institutions achieve
Most IT and LMS volume is not novel. It is the same questions, asked thousands of times. Voice and Chat AI handle the repetition so your staff can handle what actually requires them.
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Integrated with your stack
Real institutions. Real outcomes.
With a student body of 17,000, managing high call volumes can be challenging. BlackBeltHelp has been instrumental in ensuring seamless student support at MSU Denver. From login assistance to handling general inquiries, they’ve helped us deliver consistent, reliable service to our students.
Nikki Hoback – IT Support Services – Metropolitan State University of Denver
Common questions
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Through your LMS administration console. Most institutions deploy the LMS integration in under two weeks with under four hours of effort from the LMS administrator.
[NEEDS DATA: Confirm LMS deployment timeline and admin hours with implementation team]
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It is trained on your institutional knowledge base, IT documentation, course content, and policy pages. Responses cite the source, which means staff can verify any answer and update the underlying source when policies change.
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Insights Core flags low-confidence responses and disputed answers for review. Your team can correct the underlying knowledge source once and the correction propagates to every future interaction.
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Yes. The scope is configurable by department, topic, and time of day. Many institutions launch with IT and LMS only, then expand into other departments as their team gains comfort.
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No. It repurposes their time. The team stops fielding the same routine questions thousands of times and focuses on course design support, accessibility work, and the complex issues that need a human.
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Yes. The chat experience is bilingual at no additional charge.
Bring your top three LMS or IT support questions. We will show you how the AI handles them in your environment.
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
