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Contact UsINTELLIGENCE | ANALYTICS + QA
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
INTELLIGENCE | ANALYTICS + QA
The unified analytics hub for every student interaction. Real-time visibility into resolution rates, containment, volume, and handle time. Full audio and transcripts for every call and chat. Automated QA scoring. Filterable by date, agent, department, and institution.
Operations sees demand patterns, agent performance, and resolution trends. Leadership sees where the institution is falling short before it becomes a retention problem.
Used across your campus
Admissions
Financial Aid
Registrar
Advising
Student Services
IT
Most institutions cannot answer basic questions about their own student support: which departments are getting the most calls, where students are giving up, what staff are spending their time on. Insights Core answers them in real time.
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Integrated with your stack
Insights Core works with End-to-End Password Reset, Campuswide Frontdesk, and AI Front Desk across IT, LMS, and Student Services. Single dashboard, every channel, every department.
Real institutions. Real outcomes.
With a student body of 17,000, managing high call volumes can be challenging. BlackBeltHelp has been instrumental in ensuring seamless student support at MSU Denver. From login assistance to handling general inquiries, they’ve helped us deliver consistent, reliable service to our students.
Nikki Hoback – IT Support Services – Metropolitan State University of Denver
Common questions
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Help desk operations leaders, department heads, and executive leadership. Each role has tailored views built around the decisions they need to make.
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Yes. Insights Core supports data exports and API access for ingestion into existing BI tools like Tableau and Power BI.
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Retention is configurable to match institutional policy. Default retention is set during implementation. [NEEDS DATA: Confirm default retention policy with Shekhar and Nina]
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Yes. Administrators control access by role, department, and data type. Frontline supervisors see their team. Department heads see their department. Executives see the institution-wide view.
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No. It augments them. Automated scoring covers every interaction. The QA team focuses on calibration, training, and the high-judgment cases that scoring flags.
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Insights Core covers real-time operational analytics. Insights Pro, coming soon, adds predictive insights, advanced trend analysis, custom reporting, and executive dashboards on top of the Core foundation.
Bring a recent week of call and chat volume. We will show you what Insights Core would surface from it.
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
