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Contact UsStudent Support, Modernized
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Meet us @ Booth #101, EDUCAUSE . October 27–30, 2025 | Nashville
Hundreds of institutions have already improved their student support with our innovative solutions.
Here is a representative list of BlackbeltHelp customers:
Where every platform conversation starts
Account and access issues are the single largest category of student support tickets. They’re 2.5× larger than the next. Chatbots deflect. Call centers answer. BlackBeltHelp is the only platform that resolves them completely: identity verified, credential reset in Banner or Entra, MFA enrolled in Duo or Authenticator, all on one call. No transfer. No ticket. No callback.
70%
Of inbound volume is account & access
2.5X
The next-largest support category
Live
Across Banner, Canvas, Entra, and Salesforce
The full platform
One platform spans every department, every stage, every channel.
What institutions achieve
Real calls. Real resolutions. Pick one and hear it work.
The platform in action
Not vanity metrics. Real migrations, real go-lives, real student volume.
60 days
Broward College
Full migration from Anthology to BlackBeltHelp 24×7 AI. 50K+ students across South Florida.
0s
Alabama State University
Zero-wait-time Voice AI password reset. Live 24/7 for students, faculty, and staff.
130+
Institutions served
From R1 research universities to community colleges. 8M+ interactions annually.
“
On-the- record CIO quote from Broward, ASU or Maricopa pending CS outreach.
Named CIO · Institution · 2026
What you can count on
AI startups don’t run support desks. Call centers don’t build AI. Neither integrates deeply with the systems you already run.
BlackBeltHelp does all three.
We asked all four of these questions.
BlackBeltHelp was the only vendor that answered yes to every one.
CIO · Higher Ed Institution · Quote pending CS outreach
01
Built for the systems you already run.
Pre-integrated with Banner, Canvas, Entra, Salesforce, and the rest of your higher ed stack. Our AI doesn’t just route calls. It pulls real student data, takes real action in your systems, and resolves on the first call.
02
Human agents who know higher ed.
Not retrained call-center staff. Our agents are trained on your institution’s systems, policies, and student context. When the AI escalates, it goes to a person who already has the answer.
03
AI and humans on the same call.
A student calls once. AI resolves the question or hands off seamlessly to a live agent. No callback. No hold. No ticket. No transfer to a different queue. Architecturally different from every AI bolt-on.
04
A decade of higher ed expertise.
More than 8 million higher ed interactions handled. Every resolution, every edge case, every institutional pattern. That experience shapes how our platform answers your students today.
See it on your stack
The platform in action
Different tech stacks. Different pain points. Different buyers.
For Community Colleges
Smaller IT teams. Bigger student demand. We close the gap.
Canvas + Banner + Salesforce ITSM, pre-integrated. Centralized IT governance means the full platform deploys in a single conversation. No VP shopping, no committee.
For 4-Yr Publics
Complex stack. Clean deployment. Live in 90 days.
Voice AI and MFA reset on Microsoft Entra + Banner. Every integration pre-built. Every stakeholder sequenced. Rollout measured in weeks, not quarters.
For Online & Hybrid
Your students call at 10pm. We answer at 10pm.
In English and Spanish. Flat-rate Online AI Package. Built for working parents, adult learners, and programs where every interaction happens remotely.
One-line quote from a CC
CIO about the deployment speed or single-conversation buying experience.
CIO · Higher Ed Institution · Quote pending CS outreach
With a student body of 17,000, managing high call volumes and unexpected queries can be challenging. BlackBeltHelp has been instrumental in ensuring seamless student support at MSU Denver. From login assistance to handling general inquiries and providing round-the-clock support, they’ve helped us deliver consistent, reliable service to our students.
Nikki Hoback
IT Support Services
Metropolitan State University of Denver
It was a breath of fresh air to begin working with BlackBeltHelp. We’ve been extremely impressed-not only with the product but also with the team behind it. The service is outstanding, and the support staff is equally exceptional.
Larson Pedrotti
Information Technology
University of Nevada, Reno
BlackBeltHelp’s after-hours support has been a game-changer for our students and faculty. By minimizing learning disruptions, they ensure that our community always has the help it needs to succeed.
Serracia Turner
Support Center Team Lead
Community College of Baltimore County
BlackBeltHelp has greatly improved our customer satisfaction. They listen, adapt, and quickly implement feedback making a real difference in our IT service interactions.
Ellen Rayz
Associate Vice Chancellor and Chief Technology Officer
City College of San Francisco
BlackBeltHelp has greatly improved our customer satisfaction. They listen, adapt, and quickly implement feedback making a real difference in our IT service interactions.
Zachary D Shanes
IT Services Coordinator
Cleveland State University
15 minutes. A live Voice AI demo on your own test account. No slides.
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like Ellucian™ Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported.
